$html.='You can submit a ticket at <a href="http://ticket.onlinebizsoft.com">ticket.onlinebizsoft.com</a> (preferred) or contact our support team at <a href="mailto:support@onlinebizsoft.com?subject=Support request for order XXXXXXXXX&body=Problem description%20%3A%0D%0AMy store URL%20%3A%0D%0AMy license key%20%3A%0D%0AMy backend URL%20%3A%0D%0AAdmin login account%20%3A%0D%0AFTP login%20%3A%0D%0AphpMyAdmin access%20%3A%0D%0A">support@onlinebizsoft.com</a><br>
We will require you to provide below information for support<br>
<ul>
<li>- Your order ID at our store</li>
<li>- URL of your Magento installation</li>
<li>- The license key which is valid for your above Magento URL</li>
<li>- Magento backend URL and admin login (user and password)</li>
<li>- FTP Login to your Magento installation</li>
<li>- In some cases, we may require phpMyAdmin access to your Magento database</li>
if((!(Mage::app()->loadCache('obbase_update_last_check'))||(time()-Mage::app()->loadCache('obbase_update_last_check'))>15*60)//avoid continous check when remote server is down
&&(!(Mage::app()->loadCache('obbase_update_last_success'))||(time()-Mage::app()->loadCache('obbase_update_last_check'))>24*60*60))//only keep checking when last success is more than 24 hours
{
Mage::app()->saveCache(time(),'obbase_update_last_check');//saving last check time first